CeriVPN Terms of Service

1. About CeriVPN and These Terms

1.1 Service Provider

CeriVPN services are provided by Emerald Cube Sdn. Bhd., a company incorporated in Malaysia with registered address at Level 32, Vertical Corporate Tower B, Bangsar South, Kuala Lumpur 59200, Malaysia.

1.2 Our Service

CeriVPN provides Virtual Private Network (VPN) services that encrypt your internet connection and route it through our secure servers worldwide, protecting your online privacy and enabling secure internet access.

1.3 Agreement Scope

These Terms of Service (“Terms”) govern your use of CeriVPN’s mobile applications, websites, and related services (collectively, the “Service”). These Terms form a legally binding agreement between you and CeriVPN.

2. Eligibility and Account Registration

2.1 Age Requirements

• General: You must be at least 18 years old to use CeriVPN
• EU/EEA: You must be at least 16 years old, or have parental consent
• Minors: If you’re under 18, you must have explicit parental or guardian consent

2.2 Account Registration

To use CeriVPN, you must:

• Provide accurate and complete registration information
• Accept these Terms of Service and our Privacy Policy
• Maintain the security and confidentiality of your account credentials
• Immediately notify us of any unauthorized use of your account
• Use only one account per person (account sharing is prohibited)

2.3 Account Security

You are fully responsible for all activities that occur under your account. We recommend using strong, unique passwords and enabling two-factor authentication where available.

3. Privacy and Data Protection

3.2 Limited Data Collection

We only collect data necessary for service provision:

• Account Information: Email address, username, and encrypted passwords
• Payment Information: Processed securely by third-party payment providers
• Technical Information: App version, device type (for compatibility and support)
• Connection Logs: Limited to server load balancing and troubleshooting (automatically deleted within 24 hours)

3.3 Your Rights (GDPR & Global Privacy Laws)

You have the right to:

• Access: Request information about data we hold about you
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data (“right to be forgotten”)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your personal data
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent at any time

4. Acceptable Use Policy

4.1 Permitted Use

CeriVPN may be used for:

• Protecting your privacy and security online
• Accessing geo-restricted content where legally permitted
• Securing connections on public Wi-Fi networks
• General internet browsing and communication
• Legitimate business and personal activities

4.2 Prohibited Activities

You agree NOT to use CeriVPN for:

• Illegal Activities: Any activity that violates local, national, or international laws
• Malicious Content: Distributing malware, viruses, or harmful code
• Network Abuse: Attempting to breach, hack, or compromise network security
• Spam and Fraud: Sending unsolicited emails, phishing, or fraudulent activities
• Copyright Infringement: Accessing or distributing copyrighted content without authorization
• Harassment: Stalking, threatening, or harassing individuals
• Child Exploitation: Any activity involving exploitation of minors
• Terrorism: Activities related to terrorism or violent extremism
• Market Manipulation: Illegal trading or market manipulation activities
• Resource Abuse: Activities that significantly impact server performance or other users

4.3 Compliance with Local Laws

You are responsible for ensuring your use of CeriVPN complies with all applicable laws in your jurisdiction. Some countries restrict or prohibit VPN use – you must comply with local regulations.

5. Service Features and Limitations

5.1 Service Tiers

• Coin-Based Access (Mobile App): Mobile app users can earn access to our VPN servers by spending coins earned through watching advertisements. Users can earn 30 coins by watching a 30-second advertisement. 50 coins are required to unlock 10 minutes of VPN server access.
• Premium Tiers: Enhanced features including faster speeds, unlimited data, premium servers, and priority support

5.2 Technical Limitations

• Fair Usage: We may implement reasonable usage limits to ensure quality for all users
• Server Availability: Server availability may vary based on demand and maintenance
• Speed Variations: Connection speeds depend on various factors including your internet connection and server load
• Device Limits: Number of simultaneous connections varies by subscription plan

5.3 Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical issues or server problems
• Network congestion
• Circumstances beyond our control
• Compliance with legal requests in specific jurisdictions

6. Subscriptions and Payments

6.1 Subscription Plans

• Premium subscriptions are billed according to your selected plan (weekly, monthly, quarterly, annually)
• All prices include applicable taxes where required
• Pricing may vary by region and payment method

6.2 Payment Processing

• Payments are processed securely through third-party payment providers
• We do not store your payment card information
• Payment providers may be located in different jurisdictions

6.3 Refund Policy

• One Week Plan: No money back guarantee
• One Month Plan: 3-day money back guarantee from the date of purchase
• All Other Plans (3 months, 6 months, 1 year, 2 years): 7-day money back guarantee from the date of purchase
• Pro-Rated Refunds: Available at our discretion for service issues
• App Store Purchases: Subject to the respective app store’s refund policy
• Coin-Based Access: No refunds applicable

7. Intellectual Property Rights

7.1 CeriVPN’s Intellectual Property

All content, features, and functionality of the CeriVPN service, including but not limited to software, text, images, logos, and trademarks, are owned by CeriVPN or its licensors and are protected by international copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the CeriVPN application and service for personal use in accordance with these Terms.

7.3 Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of our service
• Reverse engineer, decompile, or attempt to extract source code
• Remove or alter any proprietary notices
• Use our trademarks or branding without written permission

8. Third-Party Services and Links

8.1 Third-Party Integrations

CeriVPN may integrate with third-party services for payment processing, analytics, or other functionality. These services are governed by their own terms and privacy policies.

8.2 External Links

Our service may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites.

8.3 No Endorsement

Inclusion of third-party links or integrations does not constitute endorsement of those services or their content.

9. Account Termination

9.1 Termination by You

• You may cancel your account at any time through the app or by contacting support
• Cancellation takes effect at the end of your current billing period
• You remain responsible for all charges incurred before cancellation

9.2 Termination by CeriVPN

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in prohibited activities
• Fail to pay subscription fees
• Attempt to abuse or exploit our service
• Provide false information during registration

9.3 Effect of Termination

• Upon termination, your access to premium features ceases immediately
• We may delete your account data in accordance with our data retention policies
• Certain provisions of these Terms survive termination

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

CeriVPN is provided “as is” and “as available.” We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee of Security

While we implement strong security measures, no internet transmission is 100% secure. We cannot guarantee absolute security or privacy of your data or communications.

10.3 Limitation of Liability

To the maximum extent permitted by law, CeriVPN’s total liability for any claims arising from these Terms or your use of the service shall not exceed the amount you paid for the service in the 12 months preceding the claim.

10.4 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Loss of privacy
• Personal injury (except where prohibited by law)

11. Indemnification

You agree to indemnify, defend, and hold harmless CeriVPN, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your use of the service
• Your violation of any law or third-party rights
• Any content you submit through the service

12. Jurisdictional and Legal Compliance

12.1 Governing Law and Jurisdiction

• Primary Jurisdiction: These Terms are governed exclusively by Malaysian law and the courts of Malaysia have exclusive jurisdiction over any disputes
• Malaysian Law Supremacy: In case of any conflict between Malaysian law and foreign regulations, Malaysian law shall prevail
• Regional Compliance: We make best efforts to comply with applicable laws in jurisdictions where we operate, subject to Malaysian law and our operational capabilities
• Limited Scope: Our compliance obligations are limited to what is technically and commercially feasible for a Malaysian-based company

12.2 Law Enforcement Cooperation

While we maintain a no-logging policy, we may be required to cooperate with valid legal requests from Malaysian law enforcement agencies. However, due to our no-logging policy, we have limited data to provide. International requests must comply with Malaysian legal procedures and mutual legal assistance treaties.

12.3 Privacy and Regulatory Standards

• PDPA (Malaysia): Full compliance with Malaysian Personal Data Protection Act as our primary legal obligation
• GDPR (EU): We are committed to GDPR-inspired privacy principles where technically and commercially feasible, subject to Malaysian law
• CCPA (California): We strive to provide CCPA-style privacy rights where practically possible, subject to local regulations
• Regional Laws: Best efforts compliance with applicable telecommunications and privacy laws, within our operational capacity as a Malaysian company
• Resource Limitations: Our compliance efforts are subject to our available resources and technical capabilities

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us directly to resolve any disputes. Most issues can be resolved through our customer support team.

13.2 Formal Dispute Resolution

• Malaysian Courts: All formal disputes must be resolved in Malaysian courts under Malaysian law
• Mediation: Disputes may be resolved through mediation in Malaysia before resorting to litigation
• Arbitration: Where agreed by both parties, disputes may be resolved through arbitration in Malaysia under Malaysian arbitration rules
• Foreign Jurisdiction: We do not consent to jurisdiction in foreign courts

13.3 Class Action Waiver

Where legally permissible under Malaysian law, you agree to resolve disputes individually and waive the right to participate in class action lawsuits.

14. Updates and Modifications

14.1 Service Updates

We may update, modify, or discontinue features of the CeriVPN service at any time. We will provide reasonable notice for significant changes that affect functionality.

14.2 Terms Updates

• We may update these Terms periodically to reflect changes in our service or legal requirements
• We will notify you of material changes via email or in-app notification
• Continued use of the service after changes constitutes acceptance of updated Terms
• If you don’t agree with updated Terms, you may cancel your account

14.3 Version Control

We maintain version control of our Terms and will clearly indicate when changes are made and what has changed.

15. Special Provisions by Region

15.1 European Economic Area (EEA)

• Privacy Contact: For GDPR-style inquiries, contact privacy@cerivpn.com
• Best Efforts Response: We will make reasonable efforts to respond to data subject requests within a reasonable timeframe
• Privacy Rights: We aim to provide GDPR-inspired privacy rights where technically feasible
• Limitations: Our capabilities are subject to Malaysian law and our operational constraints as a Malaysian company

15.2 United States

• Privacy Commitment: We are committed to providing CCPA-inspired privacy practices where practically possible
• Children’s Privacy: Our service is not directed at children under 13
• State Laws: We make reasonable efforts to respect state privacy laws where feasible
• Jurisdictional Limits: Subject to Malaysian court jurisdiction and legal procedures

15.3 Asia-Pacific

• Local Regulations: We comply with local telecommunications regulations where we have servers
• Data Localization: Subject to technical feasibility and our server infrastructure
• Regional Privacy Laws: Best efforts compliance with regional privacy laws (PDPA, PIPA, etc.) within our operational capacity

16. Accessibility and Language

16.1 Accessibility

We strive to make our service accessible to users with disabilities and continuously work to improve accessibility features, subject to our technical and financial capabilities.

16.2 Language Versions

These Terms may be translated into other languages. In case of discrepancies, the English version prevails, and Malaysian law governs interpretation.

17. Force Majeure

CeriVPN shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, internet outages, third-party service failures, or changes in applicable laws or regulations.

18. Severability

If any provision of these Terms is deemed invalid or unenforceable under Malaysian law, the remaining provisions shall continue in full force and effect. Invalid provisions shall be replaced with valid provisions that most closely reflect the original intent while complying with Malaysian law.

19. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and CeriVPN regarding the service and supersede all prior agreements and understandings. This agreement is governed by Malaysian law.

20. Contact Information and Support

---

CeriVPN Terms of Service – Version 1.0
Last Updated: January 2025
© 2025 Emerald Cube Sdn. Bhd. All rights reserved.